Terms and Conditions

1. Definitions

  • “Company” refers to Newcastle Personal Trainer.
  • “Client” refers to the individual who agrees to purchase personal training or coaching services from the Company.
  • “Services” means personal training, fitness coaching, nutrition guidance, online coaching, or related fitness services provided by the Company.
  • “Agreement” means the contract between the Client and the Company incorporating these Terms and Conditions.

2. Scope of Services

  • The Company shall provide services as outlined in the agreed package, programme, or written agreement.
  • Any changes to the agreed services must be confirmed in writing and may be subject to additional charges.
  • While the Company will make every effort to help the Client achieve their goals, results cannot be guaranteed and depend on the Client’s commitment and consistency.

3. Pricing and Packages

  • All quotations or package prices are valid for 30 days from the date of issue.
  • Prices cover coaching services only unless otherwise stated.
  • Any additional services, such as specialist nutrition plans or workshops, may incur extra costs.

4. Payments

  • Payment for services must be made in advance or according to the agreed package plan.
  • Block bookings and monthly packages must be paid in full before the first session.
  • Missed sessions without sufficient notice (see section 7) may be charged in full.

5. Client Responsibilities

  • The Client is responsible for:
    • Informing the trainer of any relevant medical conditions, injuries, or changes to health status.
    • Following the safety instructions provided during sessions.
    • Wearing appropriate clothing and footwear for exercise.
  • The Client understands that participation in physical activity involves risk and agrees to exercise within their own limits.

6. Health and Medical Clearance

  • All Clients must complete a health questionnaire (PAR-Q) before training begins.
  • The Company may request medical clearance from a GP or healthcare professional before commencing services.
  • The Client must disclose any medical issues, injuries, or medications that may affect their ability to participate safely.

7. Cancellations and Rescheduling

  • A minimum of 24 hours’ notice is required to cancel or reschedule a session. Sessions cancelled with less than 24 hours’ notice may be charged in full.
  • The Company reserves the right to reschedule sessions in exceptional circumstances, with as much notice as possible.
  • Block bookings and packages are non-refundable but may be transferred at the Company’s discretion.

8. Guarantees

  • The Company guarantees that services will be delivered with professionalism, care, and in line with current fitness industry standards.
  • No specific results are guaranteed, as progress depends on individual effort, lifestyle, and commitment outside of sessions.

9. Liability

  • The Company holds appropriate insurance for public liability and professional indemnity.
  • The Client participates in sessions at their own risk and is responsible for exercising within their own capability.
  • The Company will not be liable for injuries sustained if the Client does not follow instructions, uses equipment incorrectly, or withholds relevant health information.

10. Termination

  • The Client may terminate their package or contract by providing 14 days’ written notice. Any completed sessions will be charged accordingly.
  • The Company may terminate services if the Client fails to make payments, behaves inappropriately, or disregards safety instructions.

11. Complaints

  • All complaints should be submitted in writing within 7 days of the issue arising.
  • The Company will make reasonable efforts to resolve disputes fairly and professionally.

12. Governing Law

Any disputes shall be resolved in the courts of England and Wales.

The laws of England and Wales govern these Terms and Conditions.

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