Privacy policy

Who we are

This website is operated by Newcastle Personal Trainer, a personal training business based in Newcastle upon Tyne, UK. We are the data controller for personal information collected through this website. You can contact us about privacy at info@newcastlepersonaltrainer.co.uk.

What we collect

When you complete our consultation form we collect the details you choose to give us: your name, email address, phone number (optional), your fitness goal, your training preference and your message.

Please don't include detailed health information in the form. If health information is relevant to your training, we'll discuss it with you directly and only record what is needed to coach you safely, with your explicit consent.

How we use your information

• To respond to your enquiry and arrange your free consultation (lawful basis: steps taken at your request before entering into a contract, and our legitimate interest in responding to enquiries).
• To provide coaching services if you become a client (lawful basis: contract).

We do not sell your information, and we won't add you to marketing emails without your separate consent.

Who we share it with

Form submissions are processed by our form provider, Formspree, which forwards them to our email inbox, and are stored by our email provider. Formspree may process data outside the UK; where it does, it relies on recognised safeguards such as standard contractual clauses. These providers act as data processors on our behalf. We don't share your information with anyone else unless required by law.

How long we keep it

If you don't become a client, we delete enquiry information within 12 months. Client records are kept for as long as needed to provide our services and meet legal, insurance and accounting obligations.

Your rights

Under UK data protection law you have the right to access, correct or delete your personal information, to restrict or object to its use, and to data portability. To exercise any of these rights, email info@newcastlepersonaltrainer.co.uk. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).

Cookies

This website does not use advertising or analytics cookies. If that changes, we'll update this policy and ask for your consent where required.